Detailed description of services

LUNGISISA INDLELA VILLAGE (LIV) NPC is a Non Profit Company, which provides holistic residential care to orphaned and vulnerable children. We use our website as a tool to receive income from once off or monthly donations from customers.

Refunds policy

Sponsorship payments are NON-REFUNDABLE for all online transactions once payment information is provided and the funds are remitted. If you choose to cancel future payments, please contact the LIV office on info@liv-village.com or +27 31 561 2800. Notice to cancel future sponsorship payments must be made seven days prior to the payment due date. If payments are processed beyond the agreed stop date, LIV agrees to make the refund by reversing the transaction through our bank or the payment service provider. The charges for the refund would be borne by LIV in case of wrong deductions or error transactions.

Customer privacy policy

LIV shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be denied as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa, MasterCard, Diners Club or American Express credit cards, by Direct Debit Cards held by South African Account holders only, or by bank transfer into the First National Bank account, the details of which are provided on the LIV website.

Credit card acquiring and security

Credit card transactions will be acquired for LIV via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by LIV separately from card details, which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

LIV takes responsibility for all aspects relating to the transaction including sale of services on this website, customer service and support, and dispute resolution.

Country of domicile

This website is governed by the laws of South Africa and LIV chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

LIV may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by LUNGISISA INDLELA VILLAGE (LIV) NPC is a Non Profit Company (No. 2009/019159/08),
with Vat Registration No. 4700255146 and PBO No. 930 032 915 ~ NPO No. 085-065, based in South Africa.
BOARD OF GOVERNORS: C Gopaul, G Gourlay, P Pollock
DIRECTORS: NE Dladla, R Dyer (Chairman), BJH Irving, DM Koza, NA Macleod, ASV Magwaza,
A Naidoo, PG Mokoape, L Ncube, MH Reid, AJS Smith, JD Smith.

LIV contact details

Support : info@liv-village.com
Support: +27 31 561 2800

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